![]() ![]() They force customers to wade through a sea of text to find the information they need. Stonly takes the self-service experience to the next level by providing rich, step-by-step guides to walk customers through issue resolution one step at a time. Stonly Stonly interactive guide exampleĬompanies use Stonly to build powerful, interactive knowledge bases and help content that dramatically improve self-serve issue resolution. ![]() We’ll showcase the eight alternatives that provide an incredibly solid customer experience in the areas where Zendesk’s tools are weak. 8 best Zendesk alternatives for top-notch customer serviceīecause Zendesk has such a wide range of solutions, there are dozens of Zendesk alternatives to consider. Additionally, its messaging and answer bot technology is good but doesn’t rival the customized conversational support workflow automation provided by companies like Intercom. There are superior knowledge base solutions that make it easier for customers to self-solve, such as Stonly. While it provides an impressive breadth of services, its add-on features are its weak points where many of its competitors have much better alternatives to provide stronger customer support.įor example, on Zendesk’s own website, its knowledge base feature is listed 11th, even though 90% of customers say they’ll use a knowledge base first when it’s available. Naturally, it has expanded its feature set beyond its original ticketing platform to support sales, client success, and support teams for their various needs. Zendesk as a company has grown substantially since its creation in 2007, crossing the $1 billion revenue milestone in 2021. Customization in workflows and reporting, advanced security, and dedicated support from the Zendesk Team. Enterprise Suite - starting from $150/agent.Access to Zendesk’s suite of support products, with limitations on usage and customization. Support Suite - starting from $49/agent.Access to Zendesk’s core ticket system with prebuilt reporting tools. Foundational Support - starting from $19/agent. ![]() Instead of paying directly for individual feature add-ons, you pay an increased amount per agent to unlock features at various tiers. Each pricing tier is priced per agent per month, billed annually. Zendesk pricingīecause Zendesk supports companies of all sizes, it has multiple pricing tiers to allow companies to only pay for the feature sets they need. Zendesk includes a wide variety of out-of-the-box reports and analytics, while also providing customization tools to allow for specific and advanced behavior and analytics insights. Their help center and knowledge base solutions provide a way to author, curate, and customize support guides and articles for users that need more in-depth help.įor products and services with an active and passionate user base, Zendesk includes tools for community collaboration and peer support through forums that allow user creation and contribution. Help center and knowledge base software.Zendesk’s messaging feature allows a combination of live support and chatbots that focus on conversational problem resolution within the chat window. This is the core of Zendesk’s customer support product, delivering a robust omnichannel solution for quick ticket creation, aggregation, and resolution. Zendesk has a broad feature set to support a wide range of businesses, from SMBs to Fortune 500 enterprises. Zendesk also provides a CRM tool to support sales and client success teams. It’s regarded as one of the leading help desk tools with a robust ticketing system at its core and a suite of other support tools such as chatbots, knowledge base tools, and community forums. Zendesk is a powerful software-as-a-service (SaaS) platform designed to deliver comprehensive and effective sales and customer support. Zendesk: Pricing, features, and limitations Want a Zendesk alternative that you’ll love?Stonly helps you build in-context knowledge bases that your customers will actually use. We’ll walk you through 8 competitors to Zendesk that emphasize customer experience and help you evaluate the circumstances to consider in determining which is the best fit. While Zendesk does a lot, multiple Zendesk alternatives excel in delivering fantastic customer service. If you aren’t focusing on delivering world-class customer service alongside your product or service, you will get left behind. How do you differentiate your products or services in an era of rapid innovation and stiff competition? A Walker study recently found that customer experience is set to outpace product features and pricing as the deciding factor for customers choosing a solution.
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